IT Support

Bangkok
Permanent
Full-time

1 month ago

Become a part of Thailand’s no.1 Boardband Service Provider, Who strives to provide best services that help people fulfil their dreams.We are looking for potential candidates who are eager to learn and grow to join our young talent team.Job Posting Location BangkokJob Summary 3BB Helpdesk Support Management:1st-tier support for ABB issues
Troubleshooting with teams via call/Line/ticket
Handle VIP/high-value customers
Coordinate incident resolution
Monitor and escalate system issuesJob Description3BB Helpdesk Support Management (Centralize Technical Support Nationwide)· 1st tier operation support fixed issue transaction order of ABB· Troubleshooting in order provisioning transaction issue with ABB technician, ABB Partner, ACC, Shop and Sale (Support on call / Line and Ticket)· Support for VIP, Customer High Value case.· Coordinating with concerned team to solve incident that affect with installation and maintenance team.· Monitor process and system, analyze and gather problem transfer to concerned team to immediately checking.Recruiter Pattharamon Khwanniam (ภัทรมน ขวัญเนียม)

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