Qualification and Experience:Bachelor Degree in IT5 Years of Experience for IT HELP DESK SUPPORT STAFF in MNCGood English SpeakingWORK LOCATION: Bangkok officeL1 IT Help Desk Support Roles & Responsibilities:1. First-Line Technical Support- Provide initial troubleshooting for hardware and software issues.- Resolve minor software bugs and hardware glitches (e.g., system freezes, printer issues, connectivity problems).- Escalate unresolved issues to L2/L3 support as needed.2. Service Desk Operations- Respond to user queries via phone, email, and ticketing systems.- Log, track, and manage incidents and service requests from initiation to resolution.- Ensure timely and professional communication with end-users.3. IT Hardware & Software Support- Install, configure, and maintain:- PCs, laptops, mobile phones- Printers, copiers, attendance machines- Network devices (switches, access points)- UPS systems- Support Windows OS, standard application software, and mobile platforms.4. Helpdesk Management- Monitor and manage daily helpdesk operations.- Maintain documentation of issues, resolutions, and user interactions.- Ensure SLAs and response times are met.5. Vendor & Remote Team Coordination- Liaise with hardware service providers for repairs and replacements.- Coordinate with remote L2/L3 support teams in Thailand and India for escalated issues.6. IT Asset & Inventory Management- Maintain accurate records of IT assets.- Track hardware/software inventory and manage asset lifecycle.
