Korea | Operation Officer
- Thailand
- Permanent
- Full-time
- Assign jobs to tour guides, vehicles suppliers, drivers etc.
- Reserve services from suppliers for each booking.
- Communicate with Inbound Teams to ensure smooth Operations and Reservation.
- Brief guides in detail for each booking.
- Manage Tour Plan System for Job Order to guides and drivers.
- Manage Tour Plan System for Cash Advance Report for tour guides.
- Manage Tour Plan System for Guide Fee Report of tour guides.
- Submit Cash Advance and Guide Fee Request to Supervisor/Assistant Manager/Manager for the approval.
- Provide feedback and coach: guides, vehicle, and suppliers to minimize complaints.
- Manage Guides' KPIs by using the Customer Satisfaction Surveys.
- Support Supervisor/Assistant Manager/Manager in recruiting and training guides.
- Inspect new suppliers as per schedule with Product Team.
- Attend scheduled meeting with Operations Team.
- Coordinate and attend annual guide training & staff training.
- Ride along with guide and clients to monitor the quality and maintain relationships with suppliers.
- Raise hot issue/s with solution to Supervisor/Assistant Manager/Manager.
- Bachelor's degree in Tourism or related field.
- Good command over verbal & written English.
- Experience in Travel Company and Operations Task
- Excellent skills in Microsoft Office & Travel software
- Very detail oriented and service minded
- Good communication and execution skills.