
Engineer 1st Level for Ops NOC Transport
- Bueng Kum, Bangkok
- ฿25,000-40,000 per month
- Temporary
- Full-time
- แชร์
- เก็บงาน
- พิมพ์งาน
- ร้องเรียน
- 1st Level Alarm Monitoring of Transport Multivendor (Huawei/Cisco/Nokia/Juniper/F5/Extreme/Palo Alto etc) equipment (IPRAN/IPCore {Router/Switches/Firewall}/Microwave/DWDM/Wifi/SDH/ISP) Network
- Coordination, support, management, and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels
- Communicate with Field, 3PP and 2nd Line Support (Local & Remote(GSC))
- Perform 1st troubleshooting and/or escalate to 2nd line support
- Perform 1st troubleshooting and/or escalate to 2nd line support
- Constantly monitoring Service availability & performance. Machines guided by humans who intervene for exceptions.
- Constantly monitors the EoE machine systems, data & the different models that support delivery of Services.
- Support Call Center for customer complaint handling Handover and Incident Report
- Operational KPI SLA & Response Time
- Support to Incident and Shift Manager
- Experience: Minimum 2-4 years in Telecommunication under Transport Equipment (IPRAN/IPCore/Microwave/DWDM/Wifi/ISP) Multivendor (Huawei/Cisco/Nokia/Juniper/F5/Extreme/Palo Alto etc)
- Experience: Minimum 2-4 years in Telecommunication under Transport Equipment (IPRAN/IPCore/Microwave/DWDM/Wifi/ISP) Multivendor (Huawei/Cisco/Nokia/Juniper/F5/Extreme/Palo Alto etc)
- Skills set of multivendor Transport (Huawei/Cisco/Nokia/Juniper/F5/Extreme/Palo Alto etc) equipment (IPRAN/IPCore{Router/Switches/Firewall}/Microwave/DWDM/Wifi/SDH/ISP)
- Knowledge of 2G, 3G, 4G,5G and new technology telecom network
- Customer Complaint Handling related to Wifi & Transport Network
- Knowledge of EOE Event Management, Incident Management, Access Management and Operational Process
- Basic knowledge of RAN Multivendor (Ericsson/Huawei/Nokia) Network
- Basic knowledge of IP Network (OSI Model)
- Knowledge of CACTI Handling
- ประกันสุขภาพ
- ประกันสังคม
- ตามข้อตกลงของบริษัท
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