IT Support (Chonburi)
- Khlong Toei, Bangkok
- ฿20,000-25,000 per month
- Temporary
- Full-time
- แชร์
- เก็บงาน
- พิมพ์งาน
- ร้องเรียน
- Receiving all calls from customer within agreed repose time and log call in Help desk system
- Provide solutions to customers via phone
- Analysis and solve the failure for HW, SW, application, Operation and Dispatch call to appropriate service partner
- Provide remote diagnostic to customer system
- Monitor progress of calls
- Escalate call which exceed the “Service Level Agreement” criteria
- Prepare call log data for manage service report
- Maintenance of call log data
- Manage and document end user manual
- Provide engineering on-site service according to SLA.
- Maintain inventory of IT hardware and software
- IMACD (Install, Move, Add, Change, Delete)
- Bachelor's degree in computer engineering or any related fields
- 3-5 year in service and support of Computer equipment, Network system, Infrastructure, IT Service management
- Knowledge in Windows Operating System, Microsoft Office, O365,Share point
- Ability to work flexible
- Good command of English would be advantage
- Service-mind and interpersonal skill is a must
- ทำงานสัปดาห์ละ 5 วัน
- เงินโบนัสตามผลงาน
- ประกันสังคม
- ตามข้อตกลงของบริษัท
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