IT Specialist
- Bangkok
- Permanent
- Full-time
- Gather and analyze business requirements from stakeholders and translate them into functional specifications.
- Design system workflows, data models, and integration points to meet business needs.
- Collaborate with developers, testers, and project managers to ensure accurate and timely delivery of solutions.
- Conduct feasibility studies and propose appropriate system solutions.
- Prepare system documentation including requirement specifications, use cases, and user manuals.
- Support UAT (User Acceptance Testing) and assist in troubleshooting system issues.
- Coordinate with vendors or external teams for system integration and implementation.
- Ensure solutions comply with company standards, security policies, and best practices.
- Familiarity of software development life cycle (SDLC), Agile, Scrum
- Understanding of system architecture and infrastructure
- Experience with API integration and middleware (e.g., ESB)
- Knowledge of cloud platforms (AWS, Azure, GCP)
- Knowledge with deployment tools (Docker, Kubernetes, CI/CD)
- Knowledge of network protocols and security standards
- Experience with system monitoring tools (e.g., Prometheus, Grafana)
- Stakeholder communication and technical leadership
- Knowledge of domain/business processes contact center is preferable
- Gap analysis and feasibility studies
- Strong understand user requirement elicitation and documentation (BRD, FRD, user stories)
- Strong troubleshooting and debugging skills
- Vendor evaluation and solution comparison