Strategy & Operations (Same-Day Delivery) (SPX Express)

• The Same-Day Delivery (SDD) initiative is part of the Special Projects team, focused on accelerating delivery speed and enhancing customer experience to create a strong competitive advantage in the market.
• Responsibilities:
• Define, execute, and optimize the SDD network in collaboration with Strategy & Operations teams across all delivery miles, Product, BI, and Shopee BD teams.
• Build and scale new operational workstreams, continuously improving performance.
• Develop and implement customer-centric strategies from first principles.
• Design and run operational experiments to test strategies and generate actionable insights.
• Analyze operational and financial impacts of decisions and adjust plans based on data.
• Solve problems innovatively, challenging conventional methods.
• Engage hands-on with operations to gain deep insights and inform strategic decisions.

• You solve problems from first principles. You challenge conventional approaches and seek innovative solutions.
• You have 0-1 year of experience (either full-time or internship). You've succeeded in high-performing cultures (tech, operations, strategy, consulting, banking, startups, or a related experience). Fresh grads are also welcome!
• You are an operator. You don't hesitate to get in the weeds and operate at the lowest level of detail, but you're also able to think long-term. You will experience our operation first hand, to inform your strategy.
• You're analytical. You're comfortable letting data guide decisions, with skills in SQL or Excel/GSheet modeling a strong plus.
• You've completed a Bachelor's or a Master's degree.

Shopee