IT Support Officer

Bang Na, Bang Na, Bangkok
Permanent
Full-time

1 month ago

As an IT Support at Cartrack Technologies, your main role is to monitor and ensure the proper functioning of IoT devices installed in customer vehicles. You will also assist with technical issues thatResponsibilities

Monitor and ensure all installed devices are working correctly and transmitting data as expected
Troubleshoot and resolve technical issues related to GPS, Censor and other devices system connectivity
Support Customer Service by answering advanced technical inquiries
Coordinate with technical and technician teams when support is required
Escalate unresolved issues to relevant departments or higher support levels
Maintain records of issues and solutions for future reference

Qualification

Bachelor’s degree in IT, ICT, Computer, or related field (or equivalent experience)
New graduated are welcome or has at least 1 year of experience in IT user Support related field.
Basic understanding of wireless system, IoT system or Network system is a plus
Be able to stand by to support field team on holiday.
Strong problem-solving skills and attention to detail
Good communication skills in Thai (English is a plus)
Willing to learn and adapt to new technologies

Cartrack

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