Associate, HR Shared Service

• Manage employee and leader inquiries via calls, chat and service tickets; prepare administrative documents to resolve HR issues in line with company policies and relevant laws.
• Monitor HR Shared Service KPIs (e.g., first contact resolution, employee satisfaction score, data accuracy) and maintain records accordingly.
• Assist in HR lifecycle processes such as onboarding, benefits administration, interview scheduling, and employee inquiry resolution, ensuring timely completion.
• Support payroll transactions, data maintenance, and HR reporting for various HR functions.
• Manage employee data updates and ensure compliance with policies and legislation to deliver effective HR services.
• Help improve customer service by resolving routine issues and maintaining accurate, confidential HR records.
• Maintain the compliance library for the HR Shared Service team and stay informed on HR best practices and trends.
• Proactively identify systemic issues and develop root-cause solutions that enhance the employee experience and may be scaled across teams/functions
• Use Power tools to simplify and automate.
• Implement data quality checks and validation rules to ensure data accuracy and minimize manual intervention.

• Manage employee and leader inquiries via calls, chat and service tickets; prepare administrative documents to resolve HR issues in line with company policies and relevant laws.
• Monitor HR Shared Service KPIs (e.g., first contact resolution, employee satisfaction score, data accuracy) and maintain records accordingly.
• Assist in HR lifecycle processes such as onboarding, benefits administration, interview scheduling, and employee inquiry resolution, ensuring timely completion.
• Support payroll transactions, data maintenance, and HR reporting for various HR functions.
• Manage employee data updates and ensure compliance with policies and legislation to deliver effective HR services.
• Help improve customer service by resolving routine issues and maintaining accurate, confidential HR records.
• Maintain the compliance library for the HR Shared Service team and stay informed on HR best practices and trends.
• Proactively identify systemic issues and develop root-cause solutions that enhance the employee experience and may be scaled across teams/functions
• Use Power tools to simplify and automate.
• Implement data quality checks and validation rules to ensure data accuracy and minimize manual intervention.

• Bachelor's Degree in HR management, Business Administration, Accounting, or related fields.
• At least 5 years of work experience in the area of Human Resources, 1+ years of customer service is preferred.
• Basic programming or scripting skills (Python, VBA, JavaScript, etc.) are a plus.
• 1-2 years of experience in Power Tools (Power BI, Power Apps, Power Automation), Data tool (Qliksense, Alteryx, Pega)
• Experience in Payroll system, Accounting and Taxation.
• Competency in Intermediate computer skill, especially MS excel, is a must.
• Knowledge & Skill on PeopleSoft/Oracle application in much advantage.
• Possess analytical skills, systematic thinking and be a good team player.
• Able to communicate of both spoken and written English.
• Able to work under pressure and routine job.
• Service mind.
• Demonstrated effectiveness in working with contact center technologies, including but not limited to contact center tracking systems and Human Resources Information Systems (HRIS).
• Knowledge and understanding of various HR processes.
• Multi-tasking in a fast-paced environment.
• Must always ensure superior customer experience.
• Handle customer inquiries from multiple countries and understand country-specific policies and programs.

Ford