IT Specialist (Application Support)

• Provide first and second tier support on system and application
• Monitor and maintain system and application to be stability and ready to use
• Understand, investigate, troubleshoot and resolve incidents, finding the root cause and effectively communicate to users
• Provide timely response, follow-up and resolution to ensure all support activities are tracked and closed within committed SLA
• Troubleshoot system, network problems, diagnosing and solving software faults
• Configure system and application according to business requirements, debug, troubleshoot, fix configuration and integration issues
• Work collaboratively with user and development team
• Provide improvement for monitoring system and application proactively

• Bachelor’s Degree in Computer Science, Computer Engineering, Software Engineering or related field
• At least 2 years of experience in IT development or System/Application support
• Knowledge in PL/SQL, Shell script, Angular, JAVA, .NET C#, Unix, Windows and Database
• Good problem solving, analytical, communication and negotiation skills
• Good attitude, curious mindset and willingness to learn
• Can work under service mind and work well under pressure

AIS