Position overviewThe Living Room F&B Team Leader plays a pivotal role in creating a warm, elegant, and seamless experience for all guests engaging with Capella Bangkok's Living Room. This role oversees the day-to-day F&B operations within the space-ensuring that service is intuitive, offerings are beautifully presented, and every guest feels personally attended to from arrival through departure.The role
Lead daily operations of the Living Room F&B service, ensuring all guests are welcomed, offered refreshments, and proactively engaged throughout their time in the space.
Supervise and execute the full setup, replenishment, and presentation of pantry items including sweet and savory snacks, as well as signature refreshments.
Prepare and serve beverages, including coffee, tea, and mocktails, in accordance with Capella's service standards and guest preferences.
Curate and manage Capella Signature Moments such as the Daily Ritual and Cin Cin Hour, ensuring seamless timing, elevated presentation, and guest storytelling.
Maintain the cleanliness and readiness of all Living Room areas-pantry, fridges, guest seating, and back of house-at all times.
Ensure that all pantry and beverage stock is accurately inventoried, stored, and reordered in a timely manner to avoid shortages.
Collaborate closely with the Front Office Executive Team Leader to coordinate guest movements, arrivals, special occasions, and ensure continuous coverage.
Engage with long-stay and VIP guests to personalize their experience and offer tailored amenities or refreshments based on preferences.
Train and mentor junior team members or casual colleagues assigned to assist with Living Room service.
Coordinate with culinary and purchasing teams to maintain variety, freshness, and visual appeal of food offerings.
Maintain awareness of all in-house guest profiles, preferences, and activity timings to anticipate needs and personalize service.
Uphold hygiene and HACCP standards in all areas of service and handling.
Address guest concerns or service recovery opportunities promptly and graciously.
Maintain service flow during peak periods and ensure no guest is left unattended.
Oversee the hiring, onboarding, and coaching of Living Room trainees and manage internship programs to ensure consistency.
Talent ProfileQualificationDiploma of college or university preferably in Hotel/Hospitality ManagementWork ExperienceExperience in similar role in luxury hotels/resortsTechnical SkillsExcellent interpersonal and guest relations skills Strong command of English; other language proficiency is a plus Confidence in preparing and serving beverages and managing food displays Understanding of HACCP and food safety regulations Familiarity with inventory and ordering systems
