IT Analyst

AIS

  • Bangkok
  • Permanent
  • Full-time
  • 1 month ago
Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.We are looking for potential candidates who are eager to learn and grow to join our young talent team.Job Posting Location BangkokJob Summary Role Summary
Provide 1st tier technical support for AIS FibreCollaborate with technicians to troubleshoot issues (via call, Line, ticket)Coordinate with teams to resolve incidents affecting installation/maintenanceMonitor systems, analyze problems, escalate as neededImprove workflows and tools for routine supportJob Description1. 1st tier operation support of AIS FIBRE
2. Troubleshooting in technical issue with AIS Fibre technician (Support On Call / Line and Ticket)
3. Coordinating with concerned team to solve incident that affect with installation and maintenance team
4. Monitor process and system, analyze and gather problem transfer to concerned team to immediately checking
5. Improve working process with team and Improve tools for routine supportRecruiter Pattharamon Khwanniam (ภัทรมน ขวัญเนียม)

AIS