Application Support & Business Analyst (SAP SD/MM), 70K

• Manage and maintain core ERP systems and other assigned corporate IT applications.
• Lead incident troubleshooting, root cause analysis, and performance tuning to ensure timely issue resolution.
• Safeguard application security, performance, and compliance with company standards.
• Collaborate with internal IT teams and vendors to resolve technical issues and maintain system stability, security, and compliance.
• Provide user support, resolve system-related inquiries, and conduct training when required.
• Establish and enforce best practices for monitoring, issue tracking, and problem resolution.
• Deliver expert-level guidance and support to business users.

• Partner with business stakeholders to gather, translate, and document functional requirements.
• Work with developers, IT teams, and vendors to deploy new features and enhancements.
• Conduct impact assessments for system modifications and improvements.
• Perform system testing, UAT, and post-go-live support.
• Identify opportunities for process optimization, propose automation and digital transformation initiatives, and recommend solutions to boost efficiency.

• Define project scope, objectives, and deliverables aligned with business goals, and develop detailed project plans covering tasks, timelines, and resource allocation.
• Lead project execution, monitor progress, and adjust schedules and resources to ensure timely completion.
• Communicate transparently with stakeholders by providing regular updates on project status, risks, and issues.
• Identify risks, develop mitigation plans, and address issues proactively to minimize project impact.

• Carry out additional assignments as directed by management.

• Bachelor's or Master's degree in Computer Science, IT, or a related discipline.
• Minimum 3-5 years of experience in application support, business analysis, or related IT roles.
• Hands-on experience with enterprise applications (ERP, CRM), supply chain, manufacturing, finance, or other business systems.
• Familiarity with ITSM tools (e.g., ServiceNow) for incident management.
• Proficiency in written and spoken English (additional languages are an advantage).

• Willingness to work onsite at Pathum Thani.
• At least 3-5 years of experience in SAP SD or MM functional support and customization (SAP ECC6 or S/4 HANA).
• SAP SD or MM implementation experience (preferably in sales business).
• Bachelor's or Master's degree in IT, Computer Science, Computer Engineering, or related fields.
• Expertise in requirements gathering, blueprinting, and documentation using best practices.
• Strong project management background.
• Knowledge of interfaces and integration.
• Good English communication skills.
• Proficiency in preparing project documentation, training materials, and managing testing activities (unit test, system integration, UAT).
• Strong interpersonal skills with a service-oriented mindset.

Argyll Scott