Assistant Banquet Manager

• Assists the Banquet Manager in the coordination and delegation of daily tasks to deliver an exceptional operating performance.
• Communicates expectations, recognizes performance, and produces consistent desired business results.
• Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy.
• Ensures and provides flawless, upscale, professional and high-class guest service experiences as a role model and expertise in all departmental related matters.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Coordinate tasks within the assigned sector to ensure that smooth running of service..
• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Handling complaints and resolving service 'Glitches', keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests' satisfaction.
• Assists the higher management in updating the Standard Operating Procedures in accordance to the hotel standards and business level by suggesting improvements to improve efficiency of work and performance.
• Report any issue or damages and breakdowns within working areas and the hotel to ensure a defect-free facilities and service amenities provided.
• Ensure all team members recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance.
• Empower team members to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback.
• Monitor performances team members and provide effective performance feedback for improvements, recognition and performance appraisal as due.
• Mentor and guide individual team members' growth and identify short to long-term goals to achieve and ensure high colleague engagement and welfare.
• Proactively identify training needs of team members to ensure enhancement and performance improvement.
• Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support.
• Protect the privacy and security of guests and coworkers.
• Complies strictly to all departmental operating standards, policies and procedures set by the hotel.
• Be able to perform all tasks within the department and assist in shift coverage when necessary.
• Complete supervision of all service activities in his outlet, guides, leads and corrects service employees.
• To handle pre- meal briefings:

• Responsible for all phases of service IE. the appearance of function room, table set up, and all employees working there.
• Liaise closely with the Catering Sales Manager and be aware of changes to the guest requirements.
• Responsible that all employees are aware of When, How, Why and what to maintain with regards to all service - related equipment.
• Schedule staff based on Event Order /Banquet Cover forecast.
• Coordinate room set requirements with Supervisor as per event order and client requests.
• Inspect and be responsible for final set up arrangements.
• Handle guest queries and complaints in a professional manner.
• duplicates, run sheets, floorplans ,etc.
• Play an active role in selling and up selling.
• Consult with Executive Chef in all matters relating to quality and presentation of food.
• Conduct regular staff meetings to keep all associates informed.
• Generate maintenance requests to ensure all operation equipment is in good condition.
• Implement opportunities for quality Team Building.
• Conduct development and performance reviews, identifying key personnel for further development and structure career paths
• Implement and maintain training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively.

Capella Hotels & Resorts