Operation Development Officer

AIS

  • Bangkok
  • Permanent
  • Full-time
  • 2 months ago
Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.We are looking for potential candidates who are eager to learn and grow to join our young talent team.Job Posting Location BangkokJob Summary Get Business Requirement from Operation Contact Center and Design & Develop Service IVR/Voice AI call flow as to end to end Process with an efficient system that delivers timely and accurate responses using minimal steps.
Facilitates and conducts live customer testing; monitors results and identifies need modifications and post-production tuning.Job Description
  • Understanding or Interesting in IVR/Voice AI Technology and basic call flow development related to backend service integration for fully self-service design
  • Business and Technology Service design for SCRUM
  • Providing the end user with an efficient system that delivers timely and accurate responses using minimal steps.
  • Conduct internal system tests, measuring the abilities and accuracy of the system as a business requirement.
  • Plans and prepares Service Development Workflow.
  • Facilitates and conducts live customer testing; monitors results and identifies need modifications and post-production tuning
Recruiter Thidarat Kerngfak (ธิดารัตน์ เกิงฝาก)

AIS