People Service Excellence Analyst (10 months contract/Bangkok based)
- Bangkok
- Permanent
- Full-time
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.About the RoleWe are seeking a detail-oriented and proactive Analyst to join our People Services Excellence team. This role plays a vital part in supporting backend operations, including invoice processing, vendor coordination, and centralized budget and forecast reporting across multiple People-related services such as Workplace Operations, Global Mobility, and Business Travel.This position is ideal for someone who enjoys working with data, understands operational workflows, and thrives in a collaborative and fast-paced environment. You will work closely with the People, Finance, Admin, and Real Estate teams to streamline reporting, ensure timely payment processing, and contribute to key initiatives that enhance team efficiency and scalability.Key Responsibilities
- Manage end-to-end invoice processing, ensuring accuracy, timely submission, and alignment with internal policies (Workplace Services, Visa, Work Permit, Business Travel, and Engagement activities)
- Maintain vendor communication and documentation, including invoice status tracking, PO monitoring, payment exceptions handling, and basic vendor inquiries
- Update centralized spend reports by supporting data entry, reconciling invoices against planned budgets, and flagging discrepancies for review
- Assist in tracking financial data for cost allocation purposes and support consolidation into monthly reports (under the guidance of the Manager)
- Coordinate with cross-functional teams (Finance, Procurement, Admin) mainly to ensure smooth invoice-to-payment processing; escalate issues when needed
- Maintain operational trackers, invoice logs, basic reporting dashboards, and document filing repositories to support audit readiness and transparency
- Participate in small-scale process improvement initiatives where relevant to invoice management or administrative workflows
- Support ad hoc reporting requests by gathering invoice or spend-related data as assigned by the Manager.
- Bachelor's degree in business administration, Finance, Accounting, Economics, or related field
- 1-2 years of experience in finance operations, procurement support, administrative services, or similar areas
- Familiarity with invoice lifecycle, purchase request (PR) / purchase order (PO) processes, and basic expense reporting
- Experience with ERP systems such as Oracle or SAP is a plus
- Strong proficiency in Microsoft Excel or Google Sheets (e.g., VLOOKUP, pivot tables, charts)
- Comfortable working with large datasets and documentation
- Experience maintaining financial or operational trackers
- Strong attention to detail and organizational skills to ensure accurate invoice processing and reporting.
- Effective communication and collaboration across departments (Finance, Procurement, Admin)
- High sense of responsibility, integrity, and professionalism
- Proactive, curious, and eager to learn and contribute to team success
- Ability to manage multiple tasks and deadlines effectively
- Be part of a growing and evolving team that drives operational excellence in People Services.
- Contribute to meaningful, cross-functional projects that impact workplace experience and operational efficiency.
- Gain hands-on exposure to finance, procurement, and global operations within a leading tech company.
- Learn from and collaborate with supportive colleagues in a positive, team-oriented environment.
- Build a strong career foundation blending financial operations, vendor management, and reporting skills, with opportunities for further growth.