Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.We are looking for potential candidates who are eager to learn and grow to join our young talent team.Job Posting Location BangkokJob Summary Join the dynamic team at Advanced Info Service Public Company Limited (AIS) as a Client Service Operations Manager in the Digital Banking.Job DescriptionOversee and manage customer service operations that cannot be performed through digital self-service channels, including issuance of official bank certificates, formal correspondence to customers, management of account holders requiring special assistance and coordination with their legal representatives, and execution of orders from authorized government agencies for account freezing and unfreezing proceduresReview, verify, and approve all operational transactions and customer service requests to ensure accuracy and regulatory complianceEnsure all operational activities comply with Bank of Thailand regulations, relevant Thai banking laws, and internal compliance policiesManage daily team operations including workload distribution among team members based on task complexity and priority, while ensuring strict adherence to established operational procedures and service standardsWhat we're looking forBachelor's degree in Business Administration, Finance, Banking, Law, or related fieldMinimum 7 years of experience in banking operations, with at least 3 years in supervisory roleExperience with account management, customer service operations, and regulatory complianceStrong understanding of banking products and services (deposits, loans, payment systems)Fluent in Thai and English (both written and spoken)Excellent communication and interpersonal skillsStrong leadership and team management abilitiesCustomer service orientation with problem-solving skillsQuick learner with strong adaptability to rapidly acquire new skills and knowledge in banking operationsTechnology-savvy with confidence in working with digital systems and platforms, essential for virtual banking environmentDetail-oriented and meticulous approach to work with strong attention to accuracy and thoroughness in all operational activitiesPrior experience in bank branch operations, particularly in customer service, account management, and document processing, will be given special consideration due to the nature of operational requirements in this positionRecruiter Atitaya Dechpan (อทิตยา เดชปาน)
