Key Responsibilities:- Oversee and manage day-to-day operations of all store branches (Thailand & overseas) to ensure smooth, consistent, and high-quality service.- Develop and implement standard operating procedures (SOPs) across branches to ensure operational consistency and efficiency.- Collaborate with cross-functional teams including Supply Chain, HR, Finance, and Marketing to support business objectives and operational improvements.- Conduct regular audits and store visits (domestic and international) to monitor performance, quality, cleanliness, and compliance with company standards.- Analyze operational data, sales reports, and customer feedback to identify opportunities for improvement.- Lead and manage multi-national store teams through regional managers or store supervisors.- Coordinate with international partners/franchisees (if applicable) to support operations and brand consistency in overseas markets.- Support the opening of new branches, including pre-opening planning, staff training, and post-launch evaluation.- Manage operational budgets and control costs to ensure efficiency and profitability.- Stay updated with global and regional market trends to improve store operations and customer experience.Qualifications:- Minimum 5 years of experience in operations management, preferably in F&B, retail, or franchise businesses.- Experience in managing operations across multiple locations, including international markets, is highly preferred.- Passion for tea.- Strong leadership, problem-solving, and communication skills.- Proficient in English (both spoken and written).- Comfortable working in a fast-paced, startup-style environment.- Willingness to travel both domestically and internationally.
