Operations Manager
- Thalang, Phuket
- Permanent
- Full-time
- Oversee daily laundry operations, from collection and washing to drying, ironing, and delivery.
- Implement and optimise workflows to ensure efficiency and timely service delivery.
- Monitor productivity and adjust processes to maximise output and minimise costs.
- Ensure all laundry items meet quality control standards before delivery.
- Manage and lead laundry associates, including supervisors, washers, pressers, and delivery personnel.
- Schedule and allocate work shifts to ensure smooth operations.
- Provide training on equipment use, quality control, and safety procedures.
- Motivate and evaluate associate performance to maintain high operational standards.
- Ensure all laundry machines and equipment are maintained and functioning properly.
- Schedule regular maintenance and repairs to minimise downtime.
- Maintain inventory of detergents, chemicals, and other supplies, ensuring cost-effective usage.
- Implement strict quality control measures to meet client expectations.
- Address customer complaints and service issues promptly and professionally.
- Work with the sales and customer service teams to improve service offerings.
- Ensure compliance with industry hygiene and safety regulations.
- Maintain proper handling and storage of laundry chemicals.
- Enforce workplace safety protocols to prevent accidents and injuries.
- Monitor operational costs and identify areas for cost reduction.
- Prepare reports on productivity, expenses, and overall operational performance.
- Assist in budgeting and forecasting for operational expenses.
- Attend the meeting as required
- Bachelor's degree in Business Administration, Operations Management, or a related field (preferred).
- Proven experience in operations management, preferably in commercial laundry, hospitality, or manufacturing for at least 5 years. Experience in the hotel laundry is a plus.
- Strong leadership and team management skills.
- Knowledge of laundry equipment, processes, and industry best practices.
- Excellent problem-solving and decision-making abilities.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Familiarity with health and safety regulations for commercial laundry operations.
- Improve customer satisfaction index and reduce customer complaints
- Increase productivity and improve turnaround time
- Maintain operating cost as per budget or target
- 2 Days Off per Week
- Duty Meal at Associate Cafeteria
- Uniform & Laundry
- Associate Bus with air-condition
- Annual Year End Bonus
- Group life & Health Insurance
- Outpatient Medical Fee (10% of annum salary)
- Annual Health Examination
- Laguna Central Clinic
- Provident Fund (5% of basic salary)
- Associates Saving Co-Operative
- Long Service Award
- Complimentary Stay at Hotels in the Group
Huahinall