The role of Resort Host Concierge at Banyan Tree Phuket requires a dedicated individual committed to providing guests with exceptional service and assistance throughout their stay at our esteemed resort. As the primary point of contact, you will serve as both a gracious host and an informed guide, ensuring that guests have a seamless and memorable experience from check-in to check-out. In addition to facilitating smooth arrivals and departures, you will be responsible for offering comprehensive information about resort amenities, local attractions, and personalized recommendations to enhance guests' stays.Qualifications * Previous experience in customer service or hospitality roles preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and prioritize tasks in a fast-paced environment.
Flexibility to work varying shifts, including evenings, weekends, and holidays.
Knowledge of resort services, amenities, and local attractions is a plus.
Ability to remain calm and composed in stressful situations.
Proactive attitude with a willingness to go above and beyond to assist guests.
Basic computer skills for using reservation systems and other software.
High school diploma or equivalent required; additional education or hospitality training is a bonus.
