Supervisor

AIS

  • Bangkok
  • Permanent
  • Full-time
  • 2 months ago
Become a part of Thailand’s no.1 Boardband Service Provider, Who strives to provide best services that help people fulfil their dreams.We are looking for potential candidates who are eager to learn and grow to join our young talent team.Job Posting Location BangkokJob Summary 3BB Helpdesk SummarySupport ABB issues (technical & installation)
Assist VIP customers
Coordinate incident resolution
Monitor systems & team performance
Improve processes & tools
Manage shifts & heat map
Prepare executive reportsJob DescriptionHelpdesk Support Management (Centralize Technical Support Nationwide)· 1st tier operation support fixed issue transaction order of ABB· Troubleshooting in technical issue with ABB technician (Support on call / Line and Ticket)· Troubleshooting in order installation issue with ABB Partner, ACC, Shop and Sale (Support on call / Line and Ticket)· Support technician for VIP, Customer High Value case.·Coordinating with concerned team to solve incident that affect with installation and maintenance team.· Monitor process and system, analyze and gather problem transfer to concerned team to immediately checking.·Monitor and control team's performance.· Improve working process with team and enhance WI and tools for routine support.· Prepare report for executive.· Shift managementSet up 3BB Heat map support Nationwide.Recruiter Pattharamon Khwanniam (ภัทรมน ขวัญเนียม)

AIS