Responsible for Outbound Operations and staffing; meet all delivery departure dates and times and drive the budget line of overtime, wages, and shrink
Manage communication when problems occur; responsible for the cross communication between seller and buyer
Utilizing the LABOR TOOL, oversee all outbound staffing needs to successfully adhere to departure schedules & timely delivery of product buyer and distribution network in a cost effective manner
Ensure all outbound shipments are accurate and free of damage
Ensure all SOPs and security policies and procedures are followed
Maintain the efficient and safe operation of all material handling equipment
Manage and analyze the data to improve productivity and performance of outbound and other functions within the department including reduce CPO
Manage new hires and team members in progression, coaching, mentoring, and consistently training in a constructive and educational manner to develop them for success
Direct the operations of the assigned shift to achieve prescribed objectives, driving all operations in a manner consistent with service and cost objectives
Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads, anticipating variances in staff and volume
Prepare and maintain work records and reports of information such as employee time and wages, daily shipments, and/or productivity results
Collaborate with Team Members, Supervisors and Managers to solve work-related problems
Evaluate Team Member performance and prepare performance appraisals
Counsel Team Members in work-related activities, personal growth, or career development
Recommend or initiate personnel actions, such as promotions, transfers, or disciplinary measures
Assess training needs of Team Members and arrange for or provide appropriate instruction
Schedule and instruct staff on SOP process and expectation * Resolve personnel problems, complaints, or grievances when possible, or refer them to higher-level Managers for resolution
Plan manpower to support all campaigns and ensure to meet all SLA
Coordinate with WMS team to improve WMS to support operation
To perform any other duties assigned by Manager
Requirements :
Bachelor's Degree or higher in Logistic management, supply chain or any related field
5 years of progressive experience managing a B2C fulfillment operation (e-commerce highly preferred)
Strong experience in Outbound area
Good team player and demonstrate leadership capabilities
Excellent Ability to handle multiple tasks while maintaining attention to detail and accuracy.
Ability to effectively communicate in both the written and oral way English skills.
