About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.Job DescriptionJob Summary: Provide assistance to customers by answering their enquiries through chat services. Respond promptly to customer’s queries via chat within 59 seconds. Ensure all chats are closed in a timely manner. Manage multiple chats simultaneously while maintaining quality of service and respond to customer’s query accurately.Job Responsibilities:
Communicate with customers using Chat application
Handle daily operations for both personal and business banking customers.
Resolve problems/complaints and follow up as appropriate.
Identify opportunities to improve processes and procedures to enhance operational efficiency and customer experience.
Perform other related duties as assigned.
Job Qualifications:
Bachelor's degree or equivalent combination of education and work experience.
English communication skills, both written and verbal.
Excellent organizational skills and multi-tasking ability.
Ability to perform under pressure and meet strict deadlines.
High level of professionalism and integrity.
Strong team player with positive attitude.
Minimum 1 year working experience in a similar role.
Additional RequirementsDevelop, Engage, Execute, StrategiseBe a Part of the UOB FamilyUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.Apply now and make a Difference
