Oversee and manage the operational risks related to fire safety, security, employee and guest safety, and crisis management across our organization.
Responsible for identifying, assessing, and mitigating risks associated with safety, security breaches, emergency response, and disaster recovery in the workplace.
Develop and implement comprehensive strategies to ensure the protection of our employees, guests, assets, and reputation while ensuring compliance with all relevant safety standards and regulations.
Key Result Areas:PrimaryRisk Audits and Operational Risk Assessment:
Perform global risk audits of all hospitality operations to evaluate potential risks related to fire safety, security, guest safety, and overall operational resilience.
Design and implement a robust audit framework that evaluates physical safety, compliance with hospitality-specific regulations, and crisis preparedness.
Perform audit reviews regularly, identifying potential gaps and ensuring consistent implementation of safety protocols across locations worldwide.
Work closely with department leaders to develop and implement action plans based on audit findings, ensuring corrective actions are taken in a timely manner.
Provide detailed audit reports to senior leadership, summarizing findings, risk exposure, and recommended actions to mitigate operational risks.
Fire Safety and Emergency Management:
Develop, implement, and maintain global fire safety protocols tailored to the unique needs of hospitality operations (e.g., hotels, resorts, restaurants, conference centers)
Ensure compliance with local, national, and international fire safety standards (e.g., NFPA, OSHA, local fire codes).
Conduct fire risk assessments across all locations, identifying hazards and implementing corrective actions to ensure safety.
Oversee and schedule fire drills for employees and guests to ensure familiarity with emergency evacuation procedures and response protocols.
Ensure that all properties have functioning fire safety systems such as alarms, sprinklers, extinguishers, and emergency exits.
Security Risk Management:
Oversee the development and implementation of security policies and procedures to protect employees, guests, assets, and sensitive information from potential threats, including theft, sabotage, or terrorism.
Conduct security audits and risk assessments of the company's properties, identifying vulnerabilities.
Provide training and guidance to staff on security awareness, including how to recognize and report suspicious activities and how to respond to emergencies.
Safety Programs and Compliance:
Manage the development and execution of global safety programs for hospitality properties, ensuring compliance with occupational health and safety (OHS) regulations and industry-specific standards (e.g., hotel and restaurant safety regulations).
Perform regular safety audits across all locations, inspecting guest areas, employee workspaces, kitchens, and other critical spaces for compliance and potential safety risks.
Implement programs to mitigate workplace injuries, food safety issues, and any other hazards relevant to the hospitality environment.
Investigate safety incidents (e.g., guest injuries, accidents), determine root causes, and implement corrective actions to prevent future occurrences.
Crisis Management and Business Continuity:
Implement crisis management plans and business continuity strategies to ensure rapid response to emergency situations, including natural disasters, fires, security breaches, or any other crisis that may disrupt operations.
Coordinate emergency response efforts, including communication protocols, evacuation procedures, and coordination with emergency services, ensuring all teams are prepared and know their roles in crisis situations.
Develop post-crisis recovery plans to ensure that the organization can recover quickly and resume operations with minimal downtime.
Perform crisis simulations and tabletop exercises to ensure staff readiness for various emergency scenarios
SecondaryTraining and Awareness:
Design and implement global training programs on fire safety, security, crisis management, and safety protocols tailored for the hospitality industry.
Promote a culture of safety across the organization, encouraging staff to report safety hazards, security concerns, and near-miss incidents.
Personal Specification:Job Knowledge
At least 7 years of experience in operations risk management within the hospitality industry, with a focus on fire safety, security, employee and guest safety, and crisis management.
Bachelors degree in Risk Management, Safety Management, Occupational Health & Safety, Business Administration, or a related field. Relevant certifications such as Certified Safety Professional (CSP), Certified Risk Manager (CRM), Certified Fire Protection Specialist (CFPS), or Crisis Management Certification are highly desirable.
Essential Job Skills
Bilingual able to converse and write in English and Thai/Chinese.
Proven experience in managing complex risk scenarios and implementing safety and security programs within large-scale operations, such as hospitality, manufacturing, or facilities management.
Proven experience performing risk audits and ensuring compliance with local, national, and international safety and security regulations.
Strong background in managing crisis response and business continuity plans across multiple regions and locations in the hospitality sector.
Familiarity with local and international fire safety and security regulations.
