Our people are ambitious and humble, believing in what they do and convinced that our purpose is shaping a world of trust. With responsibility and openness, they daily serve our 400.000 clients in 140 countries, to bettering society. Across all our businesses and countries, each one of our people leaves their mark in shaping society.We believe that leaving a mark is a true challenge and opportunity for every one of us.We believe that leaving a mark is a sign of trust and impact.We believe that leaving a mark is a bond with the future.We believe that leaving a mark is proof of growth and development.Being part of the BV family, is more than just working, it's being convinced that you will leave your mark... in shaping a world of Trust.Join an inclusive, flexible and diverse company where you can thrive while contributing to positively transforming the world, we live in.Key ResponsibilitiesCustomer Interaction
Manage incoming customer inquiries via phone, email, and other communication channels
Provide prompt and professional first-point-of-contact support
Resolve customer issues and escalate complex problems to senior team members
Administrative Support
Maintain accurate customer service records and documentation
Process service requests and track their status
Prepare and update customer communication materials
Client Relationship Management
Build and maintain positive relationships with clients
Conduct follow-up communications to ensure customer satisfaction
Collect and document customer feedback
Reporting and Documentation
Prepare weekly and monthly customer service performance reports
Assist in maintaining customer database
Support quality management system documentation
QualificationsRequired Qualifications
Bachelor's degree in Business Administration, Communications, or related field
Minimum 1-2 years of customer service experience
Excellent written and verbal communication skills in Thai and English
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Strong problem-solving and interpersonal skills
Preferred Qualifications
Experience in certification or inspection industry
Knowledge of Bureau Veritas services
Familiarity with CRM software
Basic understanding of quality management principles
Skills
Excellent communication skills
Customer-centric approach
Ability to work in a fast-paced environment
Attention to detail
Adaptability and flexibility
Our people are ambitious and humble, believing in what they do and convinced that our purpose is shaping a world of trust. With responsibility and openness, they daily serve our 400.000 clients in 140 countries, to bettering society. Across all our businesses and countries, each one of our people leaves their mark in shaping society.We believe that leaving a mark is a true challenge and opportunity for every one of us.We believe that leaving a mark is a sign of trust and impact.We believe that leaving a mark is a bond with the future.We believe that leaving a mark is proof of growth and development.Being part of the BV family, is more than just working, it's being convinced that you will leave your mark... in shaping a world of Trust.Join an inclusive, flexible and diverse company where you can thrive while contributing to positively transforming the world, we live in.
