Company DescriptionAnantara : A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.Job DescriptionThe primary role of a Wellness Concierge is to enhance the overall well-being of Layan Life guests by providing personalized recommendations, coordinating wellness activities, and ensuring a seamless and memorable guest journey from pre-arrival, arrival, in-stay, departure, and post-departure to maintain long-term relationships with the guests.Key responsibilities:
Presenting Layan Life assets as a world class wellness center that curates personalized wellness transformational programs
Full Guest Experience: Be skilled at providing exceptional customer experience
Co-ordinating pre-arrival wellness assessments with Layan Life Manager to understand the guest's health and wellness goals
Coordinating wellness activities and appointments to optimize the guest's schedule
Being available to answer any questions or concerns related to the guest's wellness journey
Increasing the capture rate of inhouse guest to Layan Life services and optimize revenue
Ensuring that Layan Life marketing and promotional materials are strategically placed in guest rooms and resort to encourage guests to book Layan Life
Maintain excellent relationship with departments with high guest engagement to ensure that that they are suggesting Layan Life to new arrivals during check-in, concierge interactions and other touchpoints.
Providing information on our resort wellness activity resources, such as yoga, hiking and biking trails.
Qualifications
Medical and wellness background with outstanding interpersonal and communications skills and are ready for a new challenge
Vibrant personality and a can-do attitude
Proficient at delivering a high-end 'meet and greet' service, working efficiently and professionally at all times
