Business Development (BPO)

• Pre-qualify leads based on the provided set criteria.
• Conduct needs analysis to identify pain points and determine best possible solutions to address them.
• Collect and verify details of decision makers including full name, position title, email, contact numbers and set appointments for sales executives.
• Address any existing customer enquiries with appropriate solutions.
• Manage various communication channels including IB/OB voice, video, email, chat, file sharing and record, and maintain data.
• Share best practices, constructive feedback, and suggestions for continuous improvement.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

• Preferably with 2 years of working experience in the related field is ideal for this position.
• Demonstrated hands-on experience on data mining, lead qualification, and contact verification.
• Demonstrated hands-on experience in CRM tools and Microsoft office.
• Showcases reliability and the ability to work in a high profile position with minimal supervision and management.
• Ability to solve problems proactively with keen attention to detail.
• Ability to handle multiple initiatives under pressure.
• Excellent verbal and written communication skills in English and the language of the supporting market.

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