Job Description:- Label prospects and qualified buyers from various entry channels and pass on leads to the outbound sales team if applicable.- Contacting new and existing customers through calls to follow up on Ignite activities or learning progress for increasing sales opportunities- Make outgoing calls to customers to advise them of products and services that may be of interest to them.- Understand the customers' needs and tailor the service to their needs.- Upsell and cross-sell other products that may be useful for clients.- Consulting basic admission requirements for international programs, presenting suitable Ignite courses to clients and answering questions about Ignite products when needed and explaining products and service features to clients.- Data and NPS Collecting- Adminstrating information and contacting students from Live Class and Miniclass to facilitate team operationQualifications:
Bachelor's Degree
Proven experiences as a Telesales Officer with at least 1 year
Excellent communication and interpersonal skills with customers and team members
Good negotiation skills with the ability to resolve issues and address complaints
Enthusiastic, open-minded with a strong commitment to customer service
