About the CompanyA family-owned company that, since the start in 1912, has grown to a global player in the sector of clean energy technology: more precisely the development and construction of customized waste to energy installations. Worldwide more than 350 employees are stationed in our settlements in Brazil, Belgium, Germany, Czech Republic, India, China, Thailand, Spain, and Malaysia.Job ResponsibilitiesRemote Technical Support (75%)
Provide remote assistance via phone, email, and online platforms.
Diagnose and resolve technical issues with step-by-step guidance.
Escalate complex issues to technical specialists or managers.
Offer after-hours hotline support for urgent service needs.
Use SmartPlant for proactive analysis and customer advice.
Maintain accurate records in CRM, IFS, SmartPlant, and NCR systems.
On-Site Field Service (25%)
Perform hands-on troubleshooting and root cause analysis.
Conduct service inspections and combustion fine-tuning.
Coordinate parts replacement and complex repairs with service managers.
CRM & Documentation
Log all customer interactions and service activities.
Maintain a comprehensive service history database.
Technical Knowledge & Improvement
Stay updated on product developments and troubleshooting techniques.
Share insights to enhance team efficiency.
Participate in technical training sessions.
Health & Safety
Comply with legal and internal H&S requirements.
Define and implement risk mitigation actions.
Follow up on safety checklists and incident investigations.
Experience requirementsEducation
Bachelor's degree in Mechanical, Mechatronic, Electrical, Automation Engineering, or related field.
Experience
Over 5 years in field service or customer support.
Experience with remote diagnostics and technical troubleshooting.
On-site technical service or project execution experience is a plus.
Technical Skills
Proficiency in MS Office and CRM systems.
Knowledge of control systems, automation, and technical processes.
Ability to read technical drawings, P&ID, electrical diagrams.
Familiarity with PLC programming (Siemens S7); Allen Bradley is a plus.
Languages
Fluent in English (spoken and written); additional languages are an asset.
