OverviewWe are seeking a Taiwanese-speaking Customer Service Representative to provide outstanding support to our customers through email, live chat, and outbound calls. The role involves resolving inquiries, delivering accurate information, and ensuring a positive customer experience.QualificationsRequirements:
Bachelor's degree holder is required
Minimum 2 years of working experience is a Must
Fluent in Taiwanese Mandarin (spoken and written)Good command of English for internal communicationPrevious experience in customer service, call center, or similar roles preferredExcellent written and verbal communication skillsStrong problem-solving abilities and attention to detailAbility to multitask and work in a fast-paced environmentProficient with computer systems and CRM tools is a plusResponsibilitiesKey Responsibilities:Respond promptly and professionally to customer inquiries via email and live chatConduct outbound calls to follow up on customer issues, provide information, or gather feedbackIdentify customer needs and offer appropriate solutions or alternativesMaintain accurate records of interactions and transactions in the systemEscalate complex issues to the appropriate departments when necessaryMeet performance targets related to response time, customer satisfaction, and quality metricsContribute to continuous improvement by providing customer feedback and suggestions
