Cross-functional Project Management Executive (Shopee)

Shopee

  • Bangkok
  • Permanent
  • Full-time
  • 28 days ago
Job Description :Operations business planning:
  • Define key milestones, deliverables, and KPIs to track initiative success and user impact towards department level strategy.
  • Maintain and update the roadmap for ongoing initiatives, ensuring alignment with business goals and operational priorities.
  • Facilitate OKR setting and tracking for operational projects and strategic initiatives
Strategic initiatives:
  • Lead new UX improvement or cost reduction initiatives aimed at uplifting user experience across Shopee's operations
  • Track impact and monitor timelines of existing UX / cost initiatives
  • Work with VoC and CI teams to synthesize market research, user studies, and competitor benchmarking to support initiative planning.
  • Create actionable recommendations based on feedback to enhance customer experiences as well as enhance internal efficiencies
Cross department collaboration:
  • Act as a bridge between teams, ensuring alignment between business, product, and operational functions.
  • Facilitate regular progress updates, governance meetings, and stakeholder discussions to track progress and resolve roadblocks
  • Champion a data-driven approach to decision-making, using analytics to measure and optimize initiative effectiveness.
Requirements :
  • 2-3 years of experience in Project Management, Business Intelligence (analytics & reporting) or Operations preferably in e-commerce or tech companies. Note: less experienced individuals with eagerness to learn & work hard also welcome!
  • Experience in generating and evaluating Key Performance Indicators (KPIs), metrics, and customer feedback to drive business improvements.
  • Good analytical capabilities; comfortable working with data sets, SQL, Excel, and visualization tools (e.g., Tableau, Looker, Power BI).
  • Interest in improving project management skills, including the ability to prioritize tasks, manage deadlines, and coordinate multiple projects simultaneously.
About the Team :We are looking for a highly driven and strategic project management executive to join our Shopee Operations Excellence team. This role is critical in enhancing the user experience & driving efficiencies via automation. You will drive new strategic initiatives as well as manage roadmap of existing initiatives across multiple departments.

Shopee