End user support Engineer
- Rayong
- ฿20,000 per month
- Permanent
- Full-time
City / State : Position Id : ORB23-048End user support EngineerPOSITION: End user support Engineer
LOCATION: BST Rayong
JOB TYPE: Contract (12-month renewable)
SALARY RANGE: 20,000 baht
BENEFIT: Social Security Fund, Group Insurance etc.Responsibilities:
- Call management
- Receiving all calls from customer within agreed repose time and log call in ITSM tools
- Provide solutions to customers via phone
- Analysis and solve the failure for HW, SW, application , Operation and Dispatch call to appropriate service partner
- Incident management
- Provide remote diagnostic to customer system
- Monitor progress of calls
- Escalate call which exceed the “Service Level Agreement” criteria
- On-site service
- Provide engineering on-site service according to SLA.
- Maintain inventory of IT hardware and software
- IMACD (Install, Move, Add, Change, Delete)
- Others as assigned by Project Manager/Helpdesk Supervisor
- Bachelor’s Degree in Computer Engineering or any related fields
- 3-5 year in service and support of Computer equipment, Network system , Standard software , IT Service management
- Knowledge in Windows Operating System, Microsoft Office, Hardware and software troubleshooting, Basic Network
- Service-mind and interpersonal skill is a must