Customer Service Agent - Level 1 (English + Hindi)

Azendo

  • Chiang Mai
  • ฿20,001-23,000 per month
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Azendo Co.,Ltd.ข้อมูลทั่วไปของบริษัท0987503735ไม่ระบุhr@azendo.coKanokpon People Operations Coordinator97 Chotana Rd, Patan, Mueang Chiang Mai, Chiang Mai, Thailand 50300, เชียงใหม่ข้อมูลอื่นๆสาขา:ประเภทธุรกิจ: อื่นๆปีที่ก่อตั้ง: 2555, จำนวนพนักงาน: 20 - 50 คนเกี่ยวกับธุรกิจ: Azendo is a Danish-owned offshore staffing company based in Chiang Mai, Thailand. We offer a full-service offshore staffing solution of full-time dedicated employees across Customer Service, Web Development and Marketing.ข้อมูลงานรหัสงาน#1037074จำนวนที่รับ4 อัตราเงินเดือน/ค่าตอบแทน20,001 - 23,000 บาทเพศ ชาย, หญิงอายุ 22 - 35 ปีประสบการณ์ 1 ปีขึ้นไประดับการศึกษา ปริญญาตรีสาขาวิชาวันที่ประกาศ 14 ก.ค. 2568หมวดหมู่งานCustomer Service Agent - Level 1 (English + Hindi)รายละเอียดงานCustomer Service Agent - Level 1 (English + Hindi)Job overview:We are seeking a motivated and customer-focused Level 1 Customer Service agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing essential support and resolving common issues efficiently. You will handle tasks such as Know Your Customer (KYC) verification, password resets, account inquiries, and other Level 1 support requests. The ideal candidate will possess excellent communication skills in both English and Hindi, a strong problem-solving aptitude, and a genuine desire to help customers.Responsibilities:- Customer Support: Provide prompt and courteous support to customers via phone, email, and chat, addressing inquiries and resolving issues related to accounts, KYC, and technical support.
- KYC Verification: Accurately process and verify customer identification documents and information in accordance with company policies and regulatory requirements.
- Password Resets: Efficiently handle password reset requests, ensuring account security and customer satisfaction.
- Account Management: Assist customers with basic account management tasks, such as updating personal information, navigating the platform, and understanding account features.
- Troubleshooting: Diagnose and resolve common technical issues, providing clear and concise instructions to customers.
- Ticket Management: Log and track customer interactions and issues in our ticketing system, ensuring accurate and timely resolution.
- Escalation: Identify and escalate complex issues to higher-level support teams as needed.
- Language Support: Provide seamless customer service in both English and Hindi, adapting communication style to meet the needs of diverse customers.
- Compliance: Adhere to all company policies, procedures, and compliance regulations.
Knowledge Base: Maintain and update knowledge base articles and FAQs.Requirements:- Fluency in English and Hindi (both written and spoken) is mandatory.
- Previous experience in customer service, preferably in a Level 1 support role.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to remain calm and composed in a fast-paced environment.
- Proficiency in using customer service software and ticketing systems.
- Basic technical aptitude and the ability to troubleshoot common issues.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Clean criminal record.
- Working from our Bangkok based officeNice to have:- Experience with the Igaming industry
- Experience with ZendeskJob start and location:
You will be working out of our Bangkok based office
We are hoping to hire by August 2025คุณสมบัติผู้สมัครFuency in English and Hindi (both written and spoken) is mandatory.
Previous experience in customer service, preferably in a Level 1 support role.
Excellent communication, interpersonal, and problem-solving skills.
Ability to remain calm and composed in a fast-paced environment.
Proficiency in using customer service software and ticketing systems.ลักษณะงาน
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