Customer Service Agent- Hotel industry

Manpower

  • Bangkok
  • Permanent
  • Full-time
  • 5 days ago
Responsible for managing inbound and outbound communications with customers and partners across various platforms, including email, message centers (chat), and social media.Responsibility:
Hotel Support:
- Facilitate communication and problem resolution between customers and hotel partners.
- Re-book accommodations and manage bookings efficiently to ensure customer satisfaction.Payment Support:
- Oversee and process customer payments and refunds, ensuring accuracy and alignment with pricing.Experience Support:
- Manage communications and resolve issues related to activity ticketing, ensuring seamless coordination and support for partners and suppliers.Qualification:
- Bachelor's degree or above
- Experienced in customer service or related fields for over 6 months at each company. New graduates are also welcome.
- Fluency in both Thai and English (CEFR B1 level or above) is required, including reading, writing, and speaking skills.
- Proficiency in using GDS and/or Wholesaler platforms (flight) will be considered a highly advantage.Working : 5 days/week
Shift timing 7.00-16.00, 9.00-18.00, 22.00-07.00
Willingness to work flexible hours, including rotating 24/7 shifts, weekends, and public holidays.Location: BTS Bangna

Manpower