Administrative & Operations Assistant
- Thalang, Phuket
- Permanent
- Full-time
- Contract & Inventory Management: Maintain accurate records of contracts, handover documentation, and inventory status for all listed units.
- Owner Financial Support: Act as the main point of contact for owners regarding rental income, expenses, insurance, and admin funds-handling escalations and sensitive cases with professionalism and empathy.
- Finance Coordination: Liaise between EMB Finance and Banyan Living Finance to ensure smooth financial handovers and reconciliations.
- Cross-functional Communication: Proactively manage communications between Banyan Living, GCS, Appointed Hosts (EMB) and Finance Teams to support service delivery and timely issue resolution.
- ICT Support Liaison: Coordinate ICT-related requests including license and user account setup, database access (TimeShareWare or TSW), and ongoing IT issue resolution.
- EDM & Campaign Coordination: Maintain EDM databases and support the execution of owner-facing campaigns and administrative follow-ups.
- Quality Monitoring & Reporting: Assist in compiling and sharing monthly service quality reports to support ongoing improvement.
- General Administration & Office Operations: Provide day-to-day administrative support, including:
2. Managing associate welfare, office supplies, and stationery
3. Maintaining general correspondence and filing systems
4. Supporting office administration tasks and scheduling as neededKey Qualifications & Requirements:
- Strong organizational and administrative skills with high attention to detail
- Proven ability to handle financial documentation and coordinate between finance teams
- Excellent interpersonal and communication skills, with the ability to manage complex owner relations professionally
- Ability to collaborate effectively across departments and manage multiple priorities
- Competency in basic IT systems, databases, and liaising with tech support teams
- Demonstrated ability to work with sensitivity, confidentiality, and a guest-service mindset
- Must have prior experience in hospitality or residential rental operations, with a solid understanding of service standards, guest experience, and owner expectations in a managed property environment
- Bachelors degree in Business Administration, Hospitality, Communications, or a related field
- Minimum 3-5 years in hospitality, residential rental, or property management (required)
- Familiarity with finance documentation and owner/guest support
- Skilled in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Comfortable with system access, basic ICT coordination, and administrative platforms
- Able to use AI tools such as ChatGPT to enhance communication, create professional e-mail, and streamline workflows
- Valid driving license and able to drive as part of job responsibilities
- Fluent in Thai and English
- Chinese language is an advantage
- Adaptable and flexible, able to work in hybrid (office + remote) environments
- Growth mindset with willingness to learn and improve continuously
- Strong critical thinking and problem-solving abilities
- Adventurous spirit, open to new challenges and experiences
- Effective communicator and team player
- Self-motivated and proactive attitude
- 2 Days Off per Week
- Duty Meal at Associate Cafeteria
- Uniform & Laundry
- Associate Bus with air-condition
- Annual Year End Bonus
- Group life & Health Insurance
- Outpatient Medical Fee (10% of annum salary)
- Annual Health Examination
- Laguna Central Clinic
- Provident Fund (5% of basic salary)
- Associates Saving Co-Operative
- Long Service Award
- Complimentary Stay at Hotels in the Group
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