HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.JOB DESCRIPTION:About Us:HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global marketsJob SummaryWe are seeking a detail-oriented and proactive Global E Collections Executive to join our team on a 1-year contract initially to support the successful execution of client chargebacks and online payment operations. This role is essential in maintaining service excellence across our KPIs and SLAs, while supporting both internal stakeholders and external clients. As we continue to expand our payment gateway capabilities, this position may evolve based on future business needs.Job Responsibilities
Oversee and manage all aspects of online credit card payments, including configuration, reconciliation, and dispute resolution.
Handle high-volume batches of credit card transactions weekly, ensuring accurate posting, clearing, and reconciliation.
Lead the chargeback process for VISA and Mastercard, including analysis, rejection handling, and validation with hotel partners.
Utilize fraud prevention tools and implement risk control measures to safeguard transactions.
Maintain and monitor milestones and KPIs, ensuring alignment with established SLAs and process standards.
Collaborate with internal teams and external partners to resolve payment-related issues efficiently.
Support system improvements and process enhancements based on feedback and evolving business needs.
Required Skillset and Experience
Proven experience in payment operations, sales support, or financial reconciliation, ideally in a high-volume transaction environment.
Strong understanding of credit card processing, chargebacks, and fraud prevention tools.
Familiarity with VISA and Mastercard dispute processes and reconciliation workflows.
Excellent analytical skills with a keen eye for detail and accuracy.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Strong communication and collaboration skills to work effectively with cross-functional teams.
Experience with tools such as JIRA, CRM systems, or payment gateways is a plus.
Fluent in English; additional languages are a bonus.
At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.As well as an attractive benefits package you will be able to work:Within an innovative, engaging and multicultural environment.Have the opportunity to build strong and lasting business relationships and friendships from around the world.Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
