Customer Service Representative - Call Center
- Bangkok
- Contract
- Full-time
The primary role of the LMC is to collect prospect data through various sources, classify and validate the prospects and ensure prospect information is delivered to the appropriate Dealership. The secondary role is to handle current customers through a retention project focussed on data cleansing and special offers (if any).The function of the LMC is to support Ford Sales & Marketing across all lead generation activities and send qualified prospects to Dealers, thus assisting the client in increasing sales.Duties and Responsibilities
- Sending of prospects to Dealer, including all follow-up processes and submitting of required reports
- Do outbound call lists to complete projects according to timelines
- Provides services to customers involving a high level of product or service knowledge, often autonomously acquired;
- Uses multiple technologies such as telephony, Internet services and face-to-face contact;
- Ability to communicate information to customers in a confident and knowledgeable manner;
- Entering changes to contact details in the database and detailing the requirements for follow up calls when necessary;
- Promoting the Company product in a positive manner including recommending the purchase of Company products where applicable;
- Lead generation including brochure, test drive requests and quotes;
- Identifying sales opportunities for follow up by Dealers.
- Use common call center telephone and computer technology;
- Communicate effectively and work in a customer contact center environment;
- Assist in special projects and participate in any other duties as requested;
- Has completed a bachelor's degree
- Has either completed or is currently studying a tertiary qualification or equivalent in a consumer/customer contact field or Marketing Discipline.
- Has had at least 2 to 4 years of work experience in a customer service role either face to face or over the phone
- Communicates both verbally and in written correspondence to an above average standard
- Has had at least 1 year of work experience in outbound sales/customer service in a call center environment
- Proven successful customer service experience.
- Proven successful sales experience
- Excellent verbal and written communication skills.
- An appreciation and understanding of the role the company plays in the marketplace.
- Maintain a positive, professional and pro-active attitude towards customer enquiries.
- Provide clear, professional and accurate written responses to customers when requested, using standard letters where appropriate and email.
- Deliver quality performance.
- Ability to build rapport and promote a positive image to customers.
- Ability to relate to and deliver Percepta mission and values.
- Advanced organizational skills.
- Ability to seek advice or escalate issues when necessary.
- Successful completion of secondary studies and/or trade certification.