Director of Experience

Angsana Laguna Phuket

  • Phuket
  • Permanent
  • Full-time
  • 1 month ago
รายละเอียดJob Purpose:
Responsible for leading and overseeing the entire guest experience journey, ensuring alignment with the brand's standards, LQA requirements, and service KPIs. This role contributes strategically as part of ExCom, while directly supervising the Guest Experience team and working cross-functionally to deliver an exceptional guest journey.
Job Knowledge1. Years of related experience
At least 8 years in guest service or quality management in luxury hospitality.
2. Education/qualifications
Bachelor's degree in hospitality management or related field.Essential Job Skills
Strong leadership and team development abilities.
Proficient in LQA and Luxury brand standards.
Analytical thinking and strategic planning skills.
Excellent communications in English, other languages are an advantage.
Advanced guest complaint handling and service recovery skills.
Desirable Job Skills
Experience in high - End hotel or resort environments.
Familiarity with guest feedback platforms (ReviewPro, NSP and Internal complaint)
Comfortable with cross-Functional leadership and matrix environments.Physical Requirements
Pleasant appearance, healthy condition, full faculties for guest interaction
CommunicationGood communication skills. Interact with colleagues.
Excellent interpersonal skills. Required to interact with the international profile of guests.
High-level interpersonal skills and influence across all departments and guest levels
Good command of the English language.แผนก:Front Officeจำนวน:1 อัตราระดับการศึกษา:ปริญญาตรี ขึ้นไปเวลาทำงาน:งานประจำเงินเดือน:ตามตกลงผู้ติดต่อ:HRอีเมล์:เบอร์ติดต่อ:076362300ลงประกาศเมื่อ:01 ส.ค. 68สวัสดิการ- Salary & Service charge
- Annual Year End Bonus
- Duty Meal at Associate Cafeteria
- Uniform & Laundry
- Associate Bus with air-condition
- Group life & Health Insurance
- Outpatient Medical Fee (10% of annum salary)
- Annual Health Examination
- Laguna Central Clinic
- Provident Fund (5% of basic salary)
- Associates Saving Co-Operative
- Long Service Award
- Non Sick Leave Record award
- Wedding Gift & Honeymoon Treat
- Childbirth Gift with Paternity Leave
- Funeral Allowance & Compassionate Leave
- Ordination/Haji Leave (15 days/year)
- Complimentary Stay at Banyan Group & Angsana Properties
- Career Opportunities for Transfers in Banyan Groupวิธีการสมัครสมัครผ่านทางอีเมล์หรือสามารถเข้ามาสมัครโดยตรงที่โรงแรมอังสนาลากูน่าภูเก็ต โดยผู้สนใจสามารถส่งประวัติส่วนตัว (Resume) พร้อมรูปถ่ายปัจจุบัน ผ่านทางอีเมล์ได้ที่ ,
สอบถามข้อมูลเพิ่มเติมติดต่อ 076-358500รูปภาพ

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