About the job Tele-Sales Representative: Mandarin & English SpeakingObjectives of this role
Handle both inbound and outbound calls in a timely manner.
Introduce company's financial products to customers from end-to-end until customers successfully open their accounts through company's platform.
Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary.
Identify customer needs, research issues, resolve complaints, and provide solutions.
Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups with escalation team.
Escalate difficult client or topics to Management when needed to improve working process or solve main issues.
Responsibilities
Memorize scripts for products and services and refer to them during calls.
Build positive relationships by going above and beyond with customer service, ensuring that all questions, enquiries, and confirmations are handled appropriately.
Identify opportunities for driving sales and revenue of the company's existing product suite and seize opportunities to upselling when appropriate.
Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality.
Create and maintain a record of daily problems and remedial actions taken, using call-center database.
Leverage data and insights gathered by the call center to recommend and influence process improvements.
Required skills and qualifications
College or University degree or equivalent.
Mandarin- English speaking only. (Bahasa Malay is a plus)
Strong active-listening and verbal-communication skills.
Experience working in financial products for sales, call center role.
Sales driven, Proficiency in problem-solving.
Young, energetic, and keen about financial products.
