Search Recommendation Quality Assurance - Recommendation and Traffic - Thailand

TikTok

  • Bangkok
  • Permanent
  • Full-time
  • 14 days ago
The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.Search recommendation is the shortcut to link queries to users through personalized recommendation strategy and algorithm. We endeavor to increase users' recognition and online traffic of TikTok search by closely working with product management and R&D teams, policy managers as well as data delivery teams to cover the whole operation process, including launching new markets, opening new portals, expanding the search candidate pool, optimizing recommendation strategies, stimulating search engagement and improving search user experience globally.It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.What will I be doing?
1. Responsible for the double review & recommendation content;
2. Find potential risks through daily work and put forward suggestions for improvement;
3. Focusing on the quality and safety of the content, deeply understanding and following up business progress, and helping product function optimization iterations.
4. Working closely with the supervising departments to optimize relevant working standards of our projects
5. Additional compatible and related responsibilities which are not necessarily listed above
6. Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content.Qualifications:Minimum Qualifications
1. Candidates to be open to shift work hours;
2. Have QA experience of moderation project, or familiar with RCA;
3. Good English proficiency, Bachelor's degree or above;
4. Good judgement when dealing with ambiguity and encountering unfamiliar situations by providing timely feedback
5. Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
6. Your resilience and commitment to self-care to manage the emotional demands of the role.Preferred Qualifications
1. Frequent use of TikTok and strong familiarity with Google, YouTube, Ins, Facebook;
2. Those who have knowledge of search trending related businesses are preferred;
3. Familiar with common office software, preferably have search operation experience;

TikTok