Customer Service Executive, Bangkok - 1 Year Contract

• Under Market Development & Sales Team and reports to the Senior Customer Service Manager.
• Involved in orders processing, arranging shipments and deliveries.
• Provide excellent, responsive and efficient customer services level to Customers
• Process customers orders for Trade distribution and Projects in your assigned markets.
• Process quotations for sales via SAP.
• Check pricings and stocks availability, co-ordinate shipments for direct factory orders and other related communications.
• Follow-up on customers payments, handle letter of credit documents and submit to bank for collection.
• Undertake general office administration work e.g. phone calls, incoming faxes, mails & courier, purchasing office supplies and consumables, flight and hotel booking and office equipment maintenance.
• Responsible to file all documents in order and upload all relevant information to order via SAP.
• Actively process all open orders into deliveries to meet each month sales target.
• Track and monitor the processing orders to meet the monthly forecast.
• Update accurately monthly sales report eg. Masco.
• Back up team colleagues duties when necessary.
• Ensure customization requests and requirements to factory and delivery are being met.
• Any other ad-hoc tasks as assigned by the manager.

• Degree, Diploma in Business, Marketing or any relevant discipline
• Min 2 to 3 years working experience in order processing, L/C and shipping from manufacturing related industry
• Proficient in SAP and MS Office
• Possess excellent communication skill and a team player
• Able to start work immediate basis preferred

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