Job Title: Customer Advisor IJob Description We are seeking a dedicated and customer-focused Customer Advisor I to join our dynamic support team. In this role, you will provide outstanding service to our customers through email, voice, and live chat channels. As a member of a 24/7 operation, flexibility to work in rotating shifts, including evenings, weekends, and holidays, is essential.Work Location: Chiang MaiResponsibilities:Respond promptly and professionally to customer inquiries via email, phone, and chatResolve customer concerns efficiently, accurately, and with empathyTroubleshoot product or service issues and guide customers through solutionsEscalate complex issues to the appropriate internal teams when necessaryMaintain detailed and accurate records of customer interactionsFollow up on unresolved cases to ensure complete resolution and customer satisfactionStay up to date with product knowledge, policies, and system changesMeet individual and team performance goals, including response time, resolution rate, and customer satisfaction scoresPreferred Qualifications:Experience working in a 24/7 customer support environmentExperienced in customer service inhouse or BPO is a plusQualification:Diploma degree aboveMust be fluent in Thai language (read, speak, write)Welcoming both fresher and experienced to apply for the openingLocation: THA Bangkok - Bhiraj Tower at Bitech, 15th FlrLanguage Requirements: Thai (Required)Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the
