Customer Service Officer

Alstom

  • Bangkok
  • Permanent
  • Full-time
  • 1 month ago
Req ID: 493415We create smart innovations to meet the mobility challenges of today and tomorrow. We designand manufacture a complete range of transportation systems, from high-speed trains to electricbuses and driverless trains, as well as infrastructure, signalling and digital mobility solutions.Joining us means joining a truly global community of more than 75 000 people dedicated tosolving real-world mobility challenges and achieving international projects with sustainable local impact.Purpose of the JobThe main responsibility of this position is to support Customer Service activities for customers in Sweden. The main tasks are managing end to end customer service activities (manage customer enquiries, create sales orders, request for quotation, repairs and returns, goods receipt, reporting and invoice administration). Apart from the day-to-day activities, you will be assigned to drive various continuous improvement initiatives that will smoothen and lean the operations process, and boost competency and maturity of our team membersKey responsibilitiesCustomer Service Support (Spares and Repairs) 70%Support the team to provide the best customer service. Works well in-group and problem solving situations, for all the activities explained below:
  • Manage Purchase Orders for customers in timely manner and in compliance to Alstom’s standard procedure.
  • Receive, process, and respond to customer enquiries and requests for quotations.
  • Set up/maintain prices for Sales Orders based on better judgment and finance guidelines and provide discount if aligned with sales strategy.
  • Create Sales Orders and confirm the orders to the customers.
  • Tracking each delivery to ensure the shipment contains correct material and amount and shipment delivered on time.
  • Receive, process, and monitor proactively the orders until Customer payment.
  • Ensure accuracy and validity of Customer database.
  • Issue invoices to customers, investigate, and solve invoice issues (if needed).
  • Create analytics or ad-hoc reports/dashboard as per request from Sweden Customer Services Manager.
Continous Improvement / Automation / Digital Innovation and KPI 30%
  • Identify area of improvement in your work scope and implement Process Digitization Tools - Artificial intelligence, Power BI and MS Power Platforms to improve work productivity and efficiency
  • Translate business requirements to digital solutions
  • Provide data-driven advice to business
  • Monitor Customer Service performance (KPI), analyze the data, and plan improvement actions
Education
  • Bachelor's degree in Business Administration, Marketing, Supply Chain, Arts, Humanity, Financial, Economics or any related field
Relevant experience required
  • 2-3 years of solid experience as a Customer Service Officer, BUYER or PURCHASER, or working in an EXPEDITING, an ORDER PROCESSING or CUSTOMER SERVICE function is required
  • Desirable: Experience in SAP, MS Excel (pivot table and vlookup), and Power BI
  • Understanding in Supply Chain concepts and process continuous improvement
  • Strong analytical and communication skill, cost reduction mindset and interested in information technology
  • Strong communication skills in English
  • Knowledge in other language(s) such as Spanish, French, German will be advantage
Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

Alstom