IT Specialist (Video Service Operation)

Bangkok
Permanent
Full-time

4 days ago

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.We are looking for potential candidates who are eager to learn and grow to join our young talent team.Job Posting Location BangkokJob Summary - 24/7 On call support of streaming platform, CDN, and playback experience.
- Incident management (L1–L3 escalation, RCA, reporting).
- Support for implementation & rollout of new features or integrations.
- Customer experience improvement: integrate with NOC (24/7 Monitoring) / call center feedback.
- Performance dashboarding: startup time, rebuffering ratio, bitrate, concurrency, peak load.
- On-site & remote support during EPL matches.Job Description- 24/7 On call support of streaming platform, CDN, and playback experience.- Incident management (L1–L3 escalation, RCA, reporting).- Support for implementation & rollout of new features or integrations.- Customer experience improvement: integrate with NOC (24/7 Monitoring) / call center feedback.- Performance dashboarding: startup time, rebuffering ratio, bitrate, concurrency, peak load.- On-site & remote support during EPL matches.Recruiter Supaporn Limsiritong (สุภาภรณ์ ลิมศิริธง)

AIS

Apply Now