Client Service Executive

Tilleke & Gibbins

  • Thailand
  • Permanent
  • Full-time
  • 1 month ago
Location : ThailandDepartment : AdministrativePOSITION SUMMARYKey Responsibilities
  • Perform receptionist work by answering routine questions and referring other questions to the appropriate persons.
  • Greet, meet, and take care of clients and visitors.
  • Answer incoming local and overseas calls and direct them to appropriate personnel.
  • Take messages and ensure that they are received by the appropriate personnel.
  • Receive, record, and route courier packages delivered to the firm and/or individuals in the firm.
  • Maintain a record of outgoing courier packages.
  • Record local and overseas call and postage charges and provide personnel expense reports for payroll deduction processing.
  • Schedule and maintain records for the usage of meeting rooms.
  • Maintain neatness of the lobby, conference rooms, and client service area.
QualificationsBackground and Experience
  • Bachelor's Degree in any field.
  • At least 1-2 years of experience in customer service preferred.
Skills & Attitude
  • Communication skills - have very good written and spoken skills in both Thai and English.
  • Organizational skills - be able to effectively manage multiple assignments and prioritize work.
  • Service mindset - demonstrate true commitment in achieving positive matter outcomes.
  • Problem-solving skills - have excellent judgment and ability to react with appropriate level of urgency to situations that require quick response or turnaround.
  • Technological Proficiency - be proficient in Microsoft Office Suite (MS Outlook, MS Word, MS Excel, and MS PowerPoint) and be willing to learn new computer programs.
  • Other relevant qualities - detail-oriented, reliable, responsible, can-do attitude.
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Tilleke & Gibbins