Operations and Tutor Experience Associate, Crimson Rise/Boarding & Day School AdmissionsOur MissionOur mission at Crimson Education is to be the launching pad that equips students globally to compete on the world stage.Crimson’s technology, resources, and expertise removes barriers of geography and legacy, seeing its students reach their greatest potential thanks to the dedication of their personalized Crimson teams.As we expand our team, we are seeking innovative educators who are passionate about shaping the future of learning. Join us as we aim to unlock our students’ potential, guiding them through a transformative process that leads to admission into top US and UK private schools and universities. Be part of a visionary team committed to making a significant impact on global education standards and student success.Position OverviewAs a full time Operations and Tutor Experience Assistant, you will be the engine behind Rise’s operational success—ensuring students are onboarded quickly and effectively, tutors are aligned and high-performing, and systems run smoothly. This role demands attention to detail, structured execution, and strong relationship management with both internal stakeholders and contractors.Key ResponsibilitiesStudent Onboarding & Service SetupEnsure new students are fully onboarded within 1 business days of enrollmentInitiate service setup across platforms, including the Crimson App and SlackCoordinate with internal teams to source any missing onboarding materialsMeet families to provide technical assistance to ensure set upTutor Matching & Quality AssuranceSupport managing the Rise TMC pool to support Rise U courses and subject tutoringAllocate and reallocate tutors to students in collaboration with Strategists and based on student needsMonitor tutor engagement and follow up with disengaged contractorsLiaise directly with tutors to ensure SOP adherence and high service qualityImplement tutor-related policy updates and communicate changes clearlyTutor Capacity & Hiring CoordinationForecast tutor capacity and request hires to maintain a robust, reliable tutor poolTrack overall tutor coverage and quality across the Rise TMC teamCollaborate with Rise leadership to refine tutor onboarding and management SOPsTechnical & System SupportTroubleshoot student-facing tech issues by coordinating with Crimson’s Tech team
Manage technical components of service transfers, including:
Identifying equivalent servicesGaining necessary permissionsNotifying involved partiesCreating new student contracts for service changesSystems & Process ManagementMaintain accurate service records across platformsDevelop systems to streamline recurring tasks and responsibilitiesPerform quality checks to ensure students receive expected services and tutors follow guidelinesInternal CollaborationServe as the daily operational liaison with Crimson’s Strategy and Operations teamsAssist in Rise project work and operational initiatives led by Head of OperationsWhat is needed for the role?2–4 years of experience in operations, program coordination, or customer success—preferably in education, EdTech, or service-based industriesExceptional attention to detail and ability to manage complex logisticsExcellent communication skills—clear, timely, and professional across teams and with contractorsExperience managing or supporting contractor networks (e.g., tutors or mentors) is a plusStrong tech-savviness and comfort learning new tools and platforms quicklyA proactive, solution-oriented mindset—able to anticipate issues and drive improvementsBachelor’s degree required; educational background or EdTech exposure preferredSuccess in this role means…New students begin services swiftly, with minimal delays or tech frictionTutors consistently meet expectations, and satisfaction among students, families, and Strategists is highData records are clean, accurate, and up-to-date, supporting clear visibility across teamsThe Rise TMC pool becomes known for dependability, responsiveness, and high-quality deliveryOperational blockers are quickly identified and resolved, contributing to a culture of continuous improvementWhy Work For Crimson?Rapidly growing start-up, with a flexible working environment where you will be empowered to structure how you workInsightful fireside chats and workshops to help support our high-performing and ambitious teamRadical Candor is a feedback approach we live byWe’re a global player with 28 markets (and growing) across the globe.Apply Here!If you're passionate about growing in a fast-paced, collaborative environment and want to join an inspiring team of educators and holistic mentors, we'd love to hear from you! The entire process, start to finish, typically takes 2 weeks.Please keep an eye on your spam/junk folder!
