Social Key Account Manager (Live commerce)

Intrepid Group

  • Bangkok
  • Permanent
  • Full-time
  • 6 days ago
About UsIntrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital commerce in SEA, and experience what it takes to drive a successful ecommerce business end to end.The Role
Social Key Account is the liaison office between Intrepid, its clients and TikTok/other social commerce platforms the client is selling on. He/She initiate client’s social strategies according to clients’ objectives particularly in growing their social commerce sales revenue—what they’re looking to achieve short-term and long-term and ensuring Intrepid delivers the service level agreement.Your responsibilities will include
  • Develop overall social commerce, particularly on Tiktok, strategies alongside the brand and as aligned to the marketing/sales strategy, goals, and objectives
  • To deliver & perform best on the following KPIs for brand/seller partners, through internal & external coordination with concerned departments
  • Foster client relationships ensure clients’ needs are met and their voices are heard while coordinating with others and fulfilling the contractual day-to-day duties
  • Develop the content and creative strategy that align with client’s commercial strategy
  • Design live streaming and marketing campaign strategies and sales growth proposals; handle client communications and prepare client reports; and communicate client agendas to other staff members
  • Identify and manage KOLs and creators that help drive social media objectives
  • Liaise with the performance marketing team to optimize traffic/conversion
  • Craft the monthly/quarterly/yearly report, and provide the direction for next step
  • Operations capacity and process implementation
  • Ensure progressive revenue trend and high overall social media sales performance
Who we look for – the ideal profile:
  • Ability to develop a brand ecommerce strategy and translate it into annual & monthly activation plans.
  • At least 3 years of relevant experience in ecommerce, preferably with platforms like Lazada, Shopee, TikTok, other enablers, or with brands and distributors. 1-2 years of experience in live commerce (livestreaming or short video formats) is highly desirable
  • Having experience as a key account manager is a plus
  • Excellent negotiation skills, strong interpersonal skills (empathy & flexibility)
  • Experience in developing digital / ecommerce campaign plans.
  • Strong passion for live commerce trends — staying up to date on what’s relevant and what compelling content looks like.
  • Commercial performance-driven mindset, flexible & collaborative attitude, with a desire to make an impact and thrive in a fast-paced start-up environment.
  • Strong analytical skills for data interpretation and performance enhancement.
  • Project management experience.
  • Proficiency in Excel and PowerPoint.
  • University degree holder.
  • Good in English.
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Intrepid Group