Customer Service L2 (ShopeeFood)

• Able to identify and solve any related issues for buyer and merchant in ShopeeFood
• Coordinate with partners/banks in order to check transactions status and any related Financial issue for buyer and merchant
• Support partners on solving third party's technical issues
• Support partners/banks on any customer problems
• Manage complaint cases or any legal issue related.
• Coordinate and support with other teams internally on related operations issues, e.g. Product and Marketing

• Bachelor's Degree in any fields
• 1 year experience in operations field or more
• Gave customers centrics mindset
• Good analytical and problem solving skills
• Strong communication skills both written and verbal
• Strong human relation with others
• Able to communicate in English will be an advantage
• Able to work as a shift and on weekends
• Able to work flexible hours
• Able to working shift 5 days a week (day off varies)

Shopee