Job Description:Position SummaryPlan, define and lead Operations activities in ThailandLead and manage a MRO center with a multinational Maintenance team based in ThailandLead and manage a local Technical Assistance with a multinational team based in Thailand as well as revenue managementLead and manage the AC MRO activity covering Thai governmental customers and Civilian & Corporate Thai, Cambodian and Laos customersLead and manage Customer Satisfaction concerning local S&S activitiesAccountable and responsible for activities related to MRO center, Technical Assistance, New H/C completion & deliveries, strategic business partners management and development, Operations performance monitoring, customer relationship management, KPIs reporting to APAC Head of Operations.Ensure the full implementation of Airbus Ethics & Compliance (E&C) processes and directives in the Operations team in Thailand including Export Control, G&H.Primary ResponsibilitiesStrategy and TransformationLead and locally deploy the S&S Regional Strategy with the support of the regional Head of Operations, H/O métiers and of the local CC MD.Propose to MD and the APAC Head of Operations the local strategy and provide inputs for regional strategyDefine the strategy in consistency with the Regional Strategy, ensure its approval, drive its execution. Regularly update and follow-up the strategic planEnsure alignment of all stakeholders in AH and in Airbus with the approved strategyLead and manage Strategic Partnership development and transformation of MRO, including change management with the respective local teams.Develop the Partnership collaboration on the 3 pillars : S&S Distribution / AC Sales and Completion Line/ MRO centerCustomer SatisfactionMeasure Customer Satisfaction after AC MRO delivery.Support the contribution of the Customer Logistics Manager to the performance of the Front Office in the CC.Ensure the local monitoring of Customers’ feedbacks and of the effective deployment of corrective action plans when required.Support the local team in the resolution of issues impacting customer satisfaction.Support communication with the CC customers on S&S activities.Customer Support Manager (CSM) community managementManage the CSM/CLM team, including, in collaboration with Regional management teams, skills & competencies assessment and development, MBOs definition and evaluation in relation to the CSM/CLM roleIn collaboration with Regional management teams, develop and execute a comprehensive development program for enhancing skills and competencies of CSM/CLM communityCommercial Policy, Sales, Business Development and Contract ExecutionCascade with the Head of Sales S&S APAC the yearly local S&S sales objectives in the CC.Support the local SSMs to achieve bookings and gross margin targets.Support Strategy & Marketing in the local promotion of Support & Services. Identify the potential distribution channels.Build and provide on time and on quality technical and competitive costing elements for local S&S offers.Ensure margin objectives for local MRO activities. When deviations are requested by the Sales team, validate their acceptability and/or escalate for arbitration at MD CC level.Execute local contracts.Support the business development projects in the CC when required.Performance Management:Act as local Team to establish, deliver and monitor Operations S&OP (OP/FC forecast).Ensure effective local deployment of transversal S&S and Support Engineering policies andStandards, methods & tools (Franchising, etc.).Deploy the KPIs and visual management system enabling to monitor the performance with the MD CC.Deploy the local improvement plans, improvement initiatives and share best practices, return of experience.Operational ManagementDevelop transparency, collaboration and team spirit between local and regional teamsEnsure Company Excellence System processes are duly appliedEnsure Customer Service standards are achievedEnsure the local deployment and respect of the group, international and national requirements for quality, occupational safety, aviation safety and flight operations under the lead of quality/occupational safety and flight safety officersSupport the Aviation Safety roadshows planning and execution in the CC Team Management:In collaboration with the relevant HR representative,Lead the local S&S and Support Engineering team and ensure their functional link with their Regional counterpartsPlan, review and manage staffing, resources deployment and utilization.Conduct as applicable to goals setting, performance evaluation, and compensation review.Identify, assess, manage and develop the required competencies and skillsets; define or contribute to the definition of development, succession and retention plans.As member of the CC’s local management, promote and ensure the effective respect of the Group ethics and compliance rulesIdentify and specify synergies to avoid duplications of efforts/work and generate cost savingsDemonstrate, encourage and develop Airbus Leadership Model behaviors and ways of working within teams.Other duties reasonably determined from time to time by the CompanySecondary ResponsibilitiesPromote a strong Ethics & Compliance CultureJust & Fair Culture – Foster communication and encourage speak-upSet-up a safe and inspiring work environment based on respect, trust and empowermentPromote and live by the Airbus ValuesPersonal & Interpersonal SkillsTeam orientedMotivated by challengesWilling to take responsibilitiesMulti cultural experiencesSense of anticipation and Proactive behaviourStrategic vision of the futureQualification & Professional skillsMaster degree in science and technologySupport & Services activities overall knowledgeMaterials support experience (spares, repairs, Hcare)Aircraft Maintenance experienceAviation Training and licensing knowledgeAviation Airworthiness knowledgeAbility to work in international environmentExperience in Google workspaceThis job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.Company: Airbus Helicopters (Thailand) Ltd.Employment Type: PermanentExperience Level: ProfessionalJob Family: Leadership JF-FA-EMBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
