CBS Sorting Operation Lead - Wangnoi, Autthya (SPX Express)
- Bangkok
- Permanent
- Full-time
- Oversee and manage the operational processes for CBS, mCBS, and nCBS.
- Handle backlog chasing and manage workflows to meet Service Level Agreements (SLAs).
- Work with both internal and external functions to properly handle pushed-out parcels.
- Optimize manpower in collaboration with the planning team to align with cycle times and hourly volume.
- Continuously improve staff Key Performance Indicators (KPIs) related to productivity, accuracy, service level, and stakeholder satisfaction.
- Act as a leader for the operational team, using daily performance reports to effectively monitor and manage staff.
- Coach and advise team members to foster their professional development and enhance team performance.
- Drive a culture of excellence and maintain high operational standards.
- Report a summary of data, operational concerns, and proposed improvement procedures to management and other relevant parties.
- Demonstrate a history of excellence in team development and performance management.
- Good communication and stakeholder management skills.
- Analytical ability - logical thinking and optimization.
- Strong working knowledge of Spreadsheets (Excel/Google Sheets).
- Proven working experience in project management
- Multitasking and prioritizing skills.
- Work with fast, timeline and extra long working hours during campaign
- Fast Response, under pressure